You will see the Windows logo screen (about 20 seconds), then release the power button. Press and hold the power button until your Surface shuts down and restarts. If you have a Surface Pro 5 or later, Surface Book 2 or later, or any model Surface Laptop, Surface Go, or Surface Studio: The Keyboard or Type Cover goes back and forth between working, and not working.įind your Surface model to see specific instructions. The Keyboard or Type Cover appears to disconnect or stop responding randomly. The Keyboard or Type Cover doesn't appear to connect and doesn't respond at all. If it matches your issue, try the recommended solution. Select your issue to see a more detailed description. If you're still experiencing issues with your Surface Type Cover or Keyboard, try the following troubleshooting steps. Select Start > Power > Restart (or Update and restart). For info on other ways to update your Surface, see Download drivers and firmware for Surface.Īfter you've installed the necessary updates, restart (don't shut down) your Surface. To check for updates, from Search, type Check for Updates, then select it as the Best match and then select Check for updates. Updating your Surface might fix issues you're experiencing. There may be hardware driver updates that are available or pending restart. Then re-attach the Cover, making sure that all the magnets touch the bottom edge of your Surface.Ĭheck for updates and restart your Surface Make sure there is no debris, damage or anything that may inhibit a connection. Unplug your Surface and detach the Cover. The following instructions do not apply to Surface Laptop. Before you beginĭetach and reattach the Type Cover or Keyboard Having trouble with your Surface Type Cover or Keyboard? Try the following solutions. Guided support can provide digital solutions for Surface problems
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